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• Build, maintain & implement ongoing site infrastructure improvement plan (including servers & computer room, end user support etc.)
• Day to day execution of site business operations activities should be a minority component of the role, although still accountable for the service delivery to the site(s)
• Identify opportunities for improved reliability, supportability or efficiency & incorporate into plan
• Manage resources to implement hands-on aspects of the plan
• Work with project teams / application owners to recommend appropriate solutions such as local hosting options
• Regularly review site service levels, project activities, site infra roadmap etc. with BP teams & understand their priorities & the impact of these on the site infrastructure
• Plan & request CAB budget for the site(s)
• Manage more complex technical requests not typically handled by the Business operations roles
• Manage larger, more complex technical projects for the site(s)
Context and Scope:
• Covers above activities for 1 or more sites
• May lead a specific technical area across multiple sites
• Works independently without regular supervision. Takes technical decisions for own site(s). Workload driven typically by own action plan for site(s), plus more complex requests/projects not tackled by local analysts. |
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• ITIL certification is preferred, but not essential.
• 1-2+ years experience in IT service mgmt, IT project mgmt or similar.
• Experience dealing with people/customers at different levels of the business.
• Good broad understanding of infrastructure technology. |
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